Return & Refund Policy

At Zahveen By ZP, customer satisfaction is our top priority. We provide a transparent process so you can shop our collections with complete peace of mind.

1. Return & Exchange Window

We offer a 3-Day Easy Return & Exchange window. You must initiate your return request within 3 days from the date your package was delivered.

2. Valid Conditions for a Return / Exchange

To be eligible for a return or an exchange, your item must meet one or more of the following conditions:

·       The item received is damaged or defective.

·       The item received is incorrect (wrong color, wrong size, or entirely wrong product).

·       The item is incomplete (missing pieces of a 3-piece suit, etc.).

3. Product State Requirements

Google requires returned merchandise to be clearly evaluated. To receive a full refund or exchange:

·       The item must be completely unused, unwashed, and unworn.

·       The item must be in its original packaging with all product tags intact and attached.

4. Return Shipping & Fees

·       Return Shipping Cost: If you receive a damaged, defective, or incorrect item, Zahveen By ZP will cover all return shipping expenses. We will arrange a courier pickup from your address or reimburse your shipping fee.

·       Restocking Fees: We do not charge any restocking fees.

5. How to Initiate a Return

1.     Take clear photos of the defect, damage, or incorrect item.

2.     Send an email to info@zahveenzp.com or call/WhatsApp us at 0322-2964979 with your order number and the photos.

3.     Our support team will verify your claim within 24–48 hours and provide detailed return drop-off/pickup instructions.

6. Refund Procedure & Timeline

·       Refund Eligibility: Refunds are granted if a replacement for your damaged/incorrect item is out of stock, or if you prefer a money-back option.

·       Processing Time: Once your returned item arrives at our facility and undergoes inspection, we will notify you of approval. Approved refunds are processed within 3 to 5 business days via Bank Transfer or your preferred digital wallet.

7. Contact Information

For all inquiries regarding returns, missing parts, or refunds, please reach out directly to our dedicated support channel:

• Brand Name: Zahveen By ZP (Zahveen By ZP is owned by Muhammad Adeel).
• Email: info@zahveenzp.com
• Phone: 0322-2964979

Physical Address: Post Office Chowk Sarwar Shaheed, Chak No. 562 TDA, Tehsil Chowk Sarwar Shaheed, District Kot Addu.