At Zahveen By ZP, we aim to ensure customer satisfaction with every purchase. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges within 3 days of delivery only under the following conditions:

• The item is damaged, defective, incorrect, or incomplete
• The item is unused, unwashed, and in original condition
• All original tags and packaging are intact

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items used, washed, or damaged by the customer
• Change of mind or dislike after purchase
• Products purchased on sale or promotional offers (unless defective)

3. Return Process

To request a return or exchange:

• Contact us within 3 days of receiving your order
• Provide your order number and clear images of the issue
• Our team will review and guide you through the next steps

4. Refund Policy

Refunds are only applicable in cases where a replacement is not available.

Once your return is approved and received, we will process your refund within a few working days.

Refunds may be issued via bank transfer or another suitable method.

5. Exchange Policy

We offer exchanges for eligible items based on availability. If the requested item is not available, a refund may be issued.

6. Shipping Costs

In case of damaged, defective, or incorrect items, return shipping costs will be covered by us.

For all other cases, shipping charges (if applicable) may be the responsibility of the customer.

7. Late or Missing Refunds

If you have not received your refund within the expected time, please contact us for assistance.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Zahveen By ZP
Email: info@zahveenbyzp.com
Phone: 0322-2964979